Elements and Performance Criteria
- Develop effective workplace relationships
- Responsibilities and duties are undertaken in a positive manner to promote cooperative and effective relationships within the work team.
- Communication with others is conducted in a positive manner and in accordance with council's workplace standards.
- Communication with others is appropriate given the purpose, situation and relationship with receiver.
- Conflicts are recognised and resolved, where possible, through personal communication and/or are referred to a more senior officer for resolution.
- Contribute to effective work group activities
- Commitments to undertake work or assist colleagues are fulfilled.
- Information relevant to work is shared with colleagues to ensure designated work goals are achieved.
- Knowledge and skills are shared with colleagues using mentoring and coaching techniques.
- Strategies and opportunities for improvement of the work group are identified and planned in liaison with the work group.
- Practical suggestions and contributions are made to the team to assist in resolving work-related problems or contingencies.
- Contribute to a productive work environment
- The principles of equal employment opportunity are observed and implemented.
- Work is consistent with workplace standards relating to anti-discrimination, workplace harassment and democratic decision making.
- Own work is monitored and adjusted according to feedback obtained through supervision and comparison with established team and organisational standards.
- Initiative and proactive thinking are demonstrated to solve problems and generate improved work practices and productivity.
- Training and advancement of skills and knowledge are undertaken as necessary in order to improve contribution to the work environment.
- Develop effective workplace relationships
- Responsibilities and duties are undertaken in a positive manner to promote cooperative and effective relationships within the work team.
- Communication with others is conducted in a positive manner and in accordance with council's workplace standards.
- Communication with others is appropriate given the purpose, situation and relationship with receiver.
- Conflicts are recognised and resolved, where possible, through personal communication and/or are referred to a more senior officer for resolution.
- Contribute to effective work group activities
- Commitments to undertake work or assist colleagues are fulfilled.
- Information relevant to work is shared with colleagues to ensure designated work goals are achieved.
- Knowledge and skills are shared with colleagues using mentoring and coaching techniques.
- Strategies and opportunities for improvement of the work group are identified and planned in liaison with the work group.
- Practical suggestions and contributions are made to the team to assist in resolving work-related problems or contingencies.
- Contribute to a productive work environment
- The principles of equal employment opportunity are observed and implemented.
- Work is consistent with workplace standards relating to anti-discrimination, workplace harassment and democratic decision making.
- Own work is monitored and adjusted according to feedback obtained through supervision and comparison with established team and organisational standards.
- Initiative and proactive thinking are demonstrated to solve problems and generate improved work practices and productivity.
- Training and advancement of skills and knowledge are undertaken as necessary in order to improve contribution to the work environment.